Shipping & Returns

Shipping

Orders are typically processed within 2-3 business days.

 

We ship via USPS, UPS or FEDEX from our warehouse in Newton, Massachusetts. Transit times vary based on destination.

Shipping charges are determined by the cost of your order.

 

Tracking information will be emailed at the time time of shipment.

Shipping Rates

$0   - $49.99           $  8.95

$50 - $74.99           $10.95

$75 - $99.99           $12.95

$100 and over        FREE Ground Freight

Returns & Exchanges

We aim to provide 100% satisfaction with both our products and customer service. If you are not completely satisfied with your order, please initiate the return/exchange within 7 business days of the date of receipt. Only unused, undamaged, and complete items in their original packaging are eligible for a refund. Discounted items are final sale.

 

A refund or exchange (excluding the cost of shipping) will be issued within 10 business days of the date the return is received.

You will be responsible for the cost of the return freight.

Items eligible for return must be purchased from www.faux-designs.com and be accompanied by a copy of the original packing list or receipt.

Due to the delicate nature of our gift wrap, this product is not eligible for return or exchange.

If you should receive merchandise that was damaged or defective, please contact us immediately at 800-289-3289 or sales@faux-designs.com and we will credit you the full amount, including the cost of shipping.

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All Rights Reserved.